PRIVACY POLICY

Last Updated: June 26, 2026

This Privacy Policy describes how our website (hereinafter referred to as "the Site", "we", "us", or "our") collects, uses, and protects your personal and business information. This Site serves as a business-to-business (B2B) platform connecting wholesalers and retailers interested in wool embroidery (tapestry/needlepoint) products.

We are committed to protecting the privacy of our business partners in compliance with global privacy regulations, including the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the Australian Privacy Act 1988, and the New Zealand Privacy Act 2020.

1. Information We Collect

We only collect information that you voluntarily provide to us when making a business inquiry through our contact forms or communication channels. This information includes:

  • Contact Details: Full name, business email address, phone number, and social media contact handles (e.g., WhatsApp, WeChat, LinkedIn).
  • Business Information: Company name, business type (wholesaler or retailer), geographic location, and specific product requirements regarding our wool embroidery items.

2. How We Use Your Information

Your information is processed strictly under the principle of data minimization. We use your business inquiries, names, emails, and social media contacts exclusively for the following purposes:

  • To evaluate your specific business needs regarding our wool embroidery products.
  • To generate and provide customized price quotes and wholesale catalog details.
  • To communicate further regarding your current or future product requirements.

         We will NEVER use this data for automated tracking, public profiling, or unrelated marketing campaigns without your explicit consent.

3. Absolute Non-Disclosure and No-Sale Commitment

We respect your business confidentiality.

  • No Sale of Data: We do not sell, rent, trade, lease, or otherwise disclose your personal or business information to any third parties for monetary or other valuable consideration under any circumstances.
  • Strict Confidentiality: Your name, email, and social media contact details are kept completely private and are strictly hidden from the public and unauthorized third parties.
  • Authorized Sharing Only: We only share your data with trusted internal staff or secure cloud service providers who assist us in operating our Site and conducting our business, provided that these parties agree to keep this information strictly confidential.


4. International Compliance and Legal Bases

Depending on where your business operates, we respect and facilitate your regional privacy rights:

  • EEA and UK (GDPR/UK GDPR): The legal basis for processing your data is the performance of pre-contractual measures (Article 6(1)(b) GDPR) based on your specific inquiry for a quote. You have the right to access, rectify, or erase your data, and restrict or object to its processing.
  • United States (CCPA/CPRA & State Laws): We do not "sell" or "share" personal information as defined under US state privacy laws. We act strictly as a B2B service entity utilizing your data solely for the requested business transaction (quoting).
  • Canada (PIPEDA): We collect and use your business contact information solely for the purpose of establishing professional commercial relations regarding our wool embroidery supply.
  • Australia & New Zealand: We manage all personal and business data in accordance with the Australian Privacy Principles (APPs) and New Zealand Privacy Principles (NZPPs), ensuring secure cross-border handling exclusively for business fulfillment.

5. Data Security and Retention

We implement robust technical and organizational security measures to protect your contact information from unauthorized access, alteration, disclosure, or destruction. We retain your inquiry data only for as long as necessary to fulfill the business relationship or quote processing, or as required by applicable commercial laws.

6. Your Rights and Contact Information

You have the right to request access to the information we hold about you, request corrections, or ask for the deletion of your contact details at any time.

If you have any questions about this Privacy Policy or wish to manage your data, please contact us directly via our official corporate email address listed on our Site.